01
Care-path orientation
We help you understand relevant hospital departments and public or private international-service options based on the information you provide.
Shanghai care navigation for overseas patients
A clearer path to medical care in Shanghai.
PatientMate China helps international patients understand their options, prepare for hospital visits, and navigate Shanghai with practical, multilingual support.
Shanghai care coordination & specialist pathway support · Clinical decisions by licensed physicians and hospitals
SUPPORTED JOURNEY01—04
SHANGHAI · 31.2304° NRoutes converging on Shanghai
EnquiryTell us what support you need.
Care coordination, from first enquiry onward
Choose the support your route actually needs.
Start with a free initial orientation based on the records and reports you already have. Paid coordination is optional and confirmed in writing only when you choose it.
02
Hospital & specialist appointments
We help identify an appropriate department and coordinate bookable hospital, international-service, or specialist routes. Availability and clinical opinions are confirmed by the hospital and physician.
03
Pre-visit preparation
We help organise a practical checklist for identity documents, existing records, translations, timing, and hospital-specific requirements.
04
Language coordination
We coordinate non-clinical multilingual communication and, where needed, help arrange suitable interpretation support for the visit.
05
Hospital-day navigation
Optional in-person guidance for finding departments, understanding the day’s sequence, and moving through unfamiliar hospital processes.
06
Arrival and stay planning
Practical guidance for airport or station transfers, local transport, and accommodation areas near the hospital.
07
Remote consultation coordination
Before you travel, we can optionally arrange a paid video consultation with a physician at a hospital we work with, where available. The physician may offer a preliminary view on whether an in-person visit and which specialty may be appropriate.
08
Post-op follow-up
After discharge or your return home, we can coordinate review questions, report translation, and communication for a follow-up with the treating team. Urgent symptoms require immediate local care.
09
Proxy visit coordination
For simple follow-up matters allowed by hospital rules, we can help with registration, delivering records, collecting reports, and relaying hospital feedback. Prescription and medication steps remain subject to physician, hospital, and pharmacy rules.
Hospital registration, consultations, tests, medication, and treatment are paid to the hospital. Our service scope and any coordination fee are confirmed in writing.
Your route, made visible
From first message to hospital entrance.
01
Tell us what you need
Share your care direction, current country, preferred travel dates, and the support you may need. Start with a short summary; we will provide a safer transfer method if records are required.
02
Review a practical route
We use the information available to outline relevant Shanghai hospitals and departments, likely document needs, appointment routes, and whether an optional physician video consultation would add value.
03
Confirm scope and prepare
We confirm the selected services, third-party costs, timing, and responsibilities in writing. We then coordinate the agreed appointment, remote consultation, follow-up, proxy visit, interpretation, or arrival arrangements.
04
Follow the plan in Shanghai
Before departure, you receive the confirmed schedule and preparation checklist. On the hospital day, optional local support can assist with registration, navigation, communication, payment steps, and next-visit arrangements.
Hospitals and licensed physicians make diagnoses and treatment decisions and set hospital charges. We coordinate the pathway, records, communication, and practical support.
Shanghai hospital landscape
Examples of hospitals patients ask us about.
Shanghai has leading public hospitals and international medical services across many specialties. We help patients navigate options; the hospitals shown are examples, not partners or endorsements.
AERIAL VIEW · SHANGHAIZhongshan Hospital, Fudan University
Hospital names are shown for general orientation only. Availability and acceptance are determined by each hospital.
Why PatientMate China
A guide beside you—not another institution to navigate.
Human, multilingual contact
Speak with a real person in English, Chinese, Indonesian, Spanish, Vietnamese, or Arabic, with communication adapted to your situation.
Clear service boundaries
We explain what we coordinate, what the hospital controls, and which costs are paid separately.
Shanghai-specific knowledge
Our role is practical: local routes, hospital processes, arrival details, and in-person coordination.
Privacy-minded from day one
WhatsApp is for initial enquiries only. Please do not send medical records there; if documents are needed, we will explain a more suitable transfer method.
Simple written confirmation
Know what you are paying for.
Where a booking or coordination deposit applies, we confirm the service scope in writing and send a PayPal invoice. Hospital registration, consultation, tests, and treatment are paid separately to the hospital.
View payment examplePayPal
Typical coordination depositApprox. USD 145
Illustrative only · Final amount confirmed before payment
Before you contact us
Four useful answers before you start.
01Is PatientMate China a hospital?
No. Hospital visits and clinical care take place at licensed hospitals. We coordinate pathways, records, communication, appointments, and practical support; physicians and hospitals make all clinical decisions.
02Can I start without paying for a remote consultation?
Yes. Our initial review of the information and reports you already have, together with basic hospital and department suggestions, is free. A physician video consultation is optional and charged only if you choose it.
03Do I need a medical visa?
Usually not for a short care trip. The appropriate entry route depends on your passport, stay length, and itinerary. Our visa page explains the practical order to check; visa outcomes are never guaranteed.
04How are your fees different from hospital charges?
Any paid coordination scope is confirmed in writing. Hospital registration, physician consultations, tests, medication, and treatment are charged separately by the hospital.
Your first step can be a simple question
Planning medical care in Shanghai?
Tell us where you are travelling from and what kind of support you need. We will help you understand the next practical step.
Start with a free WhatsApp enquirySend an emailUsually replies within 1 business day · Mon–Fri, 09:00–18:00 (UTC+8)